Have you ever received this message when you have dialled a company or a helpline? It seems to be the default position these days. Of course there will be times when demand can outstrip supply but if this is a continuous recorded response or auto response we shouldn’t be fooled, either as customers or vendors. […]
We Are Currently Experiencing a High Volume of Calls Read More »
Running a business is intensely satisfying and massively scary at the same time. It is also a real challenge. It is a challenge because it requires a wide range of skills to do it well. To perform anything well we typically need the right systems, skills and discipline. Just focussing on skills for the moment
A Complex Business Read More »
We seem to all have a knack for seriously misdiagnosing our business ailments. You will hear it nearly as often as I do; ‘if only I could generate more leads’, or ‘if only I had better PR’ or ‘better marketing’, or ‘a more aggressive sales team’. In my experience, it is rarely so simple or
The Only Silver Bullet Read More »
It is a time for appreciating our heroes and heroines. We are in the midst of the delayed Olympics. Once again we are witnessing extraordinary feats all around. The British and Irish Lions are in South Africa competing well in what to me is the most challenging of all team games. It is a great
Are you looking for better business results? Your mindset could be holding you back. On August 27th at 8.30am I will be running a free 30 minute live online seminar. This is part of the World Class Basics series of live online seminars. I guarantee you will come away knowing: How to spot and move
Change Your Mindset – Change Your Business Read More »